Customer Resolution

Submit a Resolution Inquiry

Your email address

Have you contacted our support team regarding your concern?

Our support team are available 7 days a week to assist with any queries you may have. Many concerns can be resolved quickly when speaking to our support team.

If you have not yet spoken to our support team regarding your dispute, please get in touch via email at support@coinspot.com.au. Alternatively, you can raise a ticket or access live chat here.

Please provide your ticket number

Please provide your mobile number if we need to make contact

Category

Description

Describe what devices you use to access your account? (e.g. Windows PC, MacBook, iPhone, Android etc...) extra information like browser and version would be helpful.

Have you allowed the third-party remote access to your computer? (e.g. TeamViewer, AnyDesk, etc...)

Please explain how.

Does anyone else have access to your account or have you shared your password with any other person?

If yes, please explain your relationship with them.

Did you deposit the funds into your account yourself? If not, who deposited the funds?

Did you perform all the transactions (including buying, selling and withdrawals) on your account yourself? If not, who performed these?

Has your mobile phone number been ported? (Porting is the process of transferring an existing phone number to another provider)

Please provide details of the occurrence.

Has your email account been compromised or accessed by a third-party without authorisation?

Has your bank account been compromised or accessed by a third-party without authorisation?

Have you reported the incident to the Police?

Please provide the Police incident number.

Please submit a report at https://reportapp.cyber.gov.au/#/person and provide us with the Policy Incident Number you are given.

CoinSpot Customer Resolution

Submit a Resolution Inquiry

Resolution Inquiry
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CoinSpot Customer Resolution

Submit a Resolution Inquiry

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Resolution Inquiry
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